Terms & Conditions
Please note that these terms and conditions are standard for all Airbud Experiences which include Airbud Obstacle Experiences, Fly Before You Buy and Tour Airbud Experience.
The purchase, use and enjoyment by you or the recipient of an experience with Airbud is subject to these Terms and Conditions (the “Terms and Conditions”) which can also be obtained by contacting Airbud by telephone on 01992 642 295 or by writing (enclosing a pre-paid self addressed envelope) to: Airbud, The Smithy, Old Park Ride, Theobalds Park, Hertfordshire, EN7 5HY. Please note that by purchasing an experience you confirm (on your own behalf and on behalf of any other person who may use the experience) that the Terms and Conditions have been read and accepted in their entirety and that any failure to fully comply at all relevant times with the Terms and Conditions may result in your removal from the Airbud location, irrespective of whether you have completed your experience or otherwise. In such circumstances Airbud shall have no obligation to rebook the experience or make any refund.
Airbud Limited (“Airbud”) is committed to ensuring that all its customers enjoy experiences of the highest quality, which are safe, exciting and value for money. Whether a novice drone operator or experienced professional, we want you to feel welcome and to enjoy expert tuition from licensed PfCO instructors in some of the best drones and pleasant surroundings. We know how much our customers look forward to their experiences and our terms of business have been carefully written to ensure that there are no misunderstandings which could detract from your enjoyment. Please take the time to read them, and remember that Airbud’s helpful Contact Centre Team will be happy to talk to you on 01992 642 295 if you would like more information.
Airbud reserves the right to make changes to your experience, or to the drones used, or to the obstacle course used (including, without limit, relevant dates and times).
Once you have booked a date to carry out your experience, Airbud will make all of the necessary arrangements for you. Including, where appropriate, reserving your drone, instructor or guide and obstacle course time. If you then choose to cancel the date and/ or time booked for your experience due to any reason other than those covered by the Cancellation Indemnity provided with eligible vouchers (see details below), you will be deemed to have committed a material breach of these Terms and Conditions not capable of remedy. In such circumstances, Airbud reserves the right to retain all monies paid by you for the Experience(s). Should you require further information regarding your experience please contact us in advance of your booked date on 01992 642 295.
Airbud asks that you arrive early on the scheduled date of your experience and register for your experience at least 15 minutes before the scheduled start time. Airbud cannot permit anyone to participate in an experience without attending the preceding drone and flight’ briefing, so it is essential that you arrive on time. All participants must complete and pass their Flyer ID exam and have access to their email addresses, anyone under the age of 13 years can use an adults email address. Failure to have access to an email address will result in the participant/s being unable to take part in the experience and no refunds will be given.
By registering for your experience, you warrant to Airbud that you have not consumed any alcohol or drugs prior to your experience which may affect your ability to participate in the experience.
Notwithstanding, Airbud reserves the right to refuse participation in an experience to any person(s) suspected of being under the influence of alcohol and/ or drugs.
Everyone that attends Airbud's location is required to wear suitable outdoor shoes as the Airbud course is located on grassland and can sometimes be wet/muddy. We do not take responsibility for any clothing/shoes which may get dirty or damaged.
To comply with safety regulation standards, it is a condition of admission to Airbud's Obstacle Course that no animals are allowed anywhere within the Airbud complex.
You confirm that you have read and fully understand the relevant age of the participant, which must be over 8 years old and any participants under the age of 16 must be accompanied by a paying adult. You are taking and warrant to Airbud that you comply with such requirements. If you have any questions or believe that you may not comply with the above requirements, please call the Airbud Contact Centre Team on 01992 642 295 to discuss what alternative arrangements (if any) are available.
In exceptional circumstances when the Instructor deems that any drone operator/participant in an experience is unable to: (a) accept instruction, (b) adhere to safety rules, (c) remain in full control of their drone, (d) is involved in an accident whilst flying, (e) or behaves in an inappropriate or unacceptable manner, the session may be curtailed immediately at the discretion of the Duty Manager and/or the Instructor. The drone operator in question may request to purchase a new experience but it is at Airbud’s discretion as to whether or not to accept the booking as the safety of all participants experiences is of paramount importance.
Changes of plan
If the nominated participant for any experience is unable to attend and you wish to send a replacement participant to take the reserved experience, we can accept substitutes up to the time of registration on the designated date and time, provided we have written authorisation from either the purchaser or the original participant of the relevant experience and the nominated substitute complies with all other necessary criteria as set out in these Terms and Conditions.
An Airbud Experience Voucher is a great way of treating someone special to the experience of a lifetime. With a Dated Voucher you select the date and time of the experience which cannot then be changed. With Airbud’s Open Vouchers you can either select a date at the time of purchase or leave it open for the lucky participant to choose. Vouchers clearly state the period for which they are valid from the date of purchase and must be used within the period stated on the Voucher. Due to high demand, Airbud recommends that, to avoid disappointment, the experience date should be booked as soon as possible from the date of purchase of a Voucher to ensure a date is available. Under no circumstances can an Experience Voucher be extended beyond its stated validity period.
Full payment must be made at the time of purchase of the Experience Voucher either by credit or debit cards (most major cards are accepted) or by Paypal. We do not accept cheques or cash payments.
Airbud reserves the right to levy an administration fee for any changes to a booking.
No refunds will be given.
Description of Experiences
Where the duration of an Experience is mentioned in any brochure, by Airbud’s Contact Centre Team or their agents, this is an approximate time given as a guide only. Unless specifically stated otherwise, You will normally take your Experience with other participants such that instruction may be shared with other pupils and there may also be some waiting time involved. Please note that any photography used in connection with Experiences (i.e. brochures) is for illustrative purposes only.
Acknowledgement of risk and indemnity
The very nature of Experiences means that some personal risk may be involved in taking part in our Experiences and You are deemed to acknowledge and accept such risk on your own behalf and on behalf of any person who participates in the Experience when ordering the relevant Experience. Airbud will require the drone operator/participants signature on a registration form before participation in any Experience is allowed. A parent or guardian will be asked to sign if the participant is aged 16 years or less. Airbud will not be liable for any loss of any kind, injury or damage, howsoever caused, to you or your property (“Loss”) except where and only to the extent that any such Loss is caused by the negligence of Airbud, its employees or authorised agents. Without prejudice to the foregoing, Airbud excludes to the maximum extent permitted by law any liability for such Loss. Any liability on the part of Airbud shall be limited to the face value of the relevant Experience. Airbud reserves all rights in relation to any damage which is caused or contributed to by You to any third party or property, and You agree to fully indemnify Airbud and its parent and subsidiary companies and their respective officers or employees from and against all and any claims which arise, as a consequence of your reckless and/or negligent conduct whether during any Experience or otherwise.
Please note that some medical conditions preclude certain participants from taking part and that by signing the required Experience registration form participants certify they are medically fit to undertake and participate in the Experience. For further details please speak to one of Airbud’s Contact Centre Team on 01992 642 295.
Participants with pre-existing medical conditions such as disability, injury, heart condition etc should notify Airbud at least 4 weeks in advance if special arrangements will be needed. For further details please contact Airbud on 01992 642 295.
Force majeure and the weather
All Experiences are offered subject to availability of dates, facilities and, of course, the weather or other events beyond our control and accordingly Airbud cannot guarantee that a particular date or session will not be cancelled due to extreme adverse weather conditions or other events such as any governmental restrictions, riot, commotion, acts of God, industrial action, breakdown of plant or any failure of gas, water services, electricity etc. Adverse weather conditions consist of and includes winds over 25mph, precipitation, presence of cumulonimbus clouds, visibility, humidity and extreme low/high temperature levels. If Airbud is unable to run your Experience due to extreme adverse weather conditions or other events beyond Airbud’s control, you will be able to re-book your Experience for a later date/time. Please call 01992 642 295 for up to date weather conditions at Airbud, prior to travelling to the location. You must contact us on 01992 642 295 within 14 days of your cancelled date in order to rebook your Experience. The Experience must be booked and taken within 3 months of the original cancelled date.
The drones used in a Drone Obstacle Experience are high value and as such you agree that any damage due to gross negligence or malicious damage to the drone whilst under your control will be your responsibility (or that of the paying adult if the participant is under 16 years of age) up to a maximum value of £10,000.
ACCIDENT DAMAGE WAIVER
You can purchase for £20 a variation to these Terms and Conditions and receive the benefit of Accident Damage Waiver which reduces your liability to zero. This can be purchased at any time prior to your Experience and can be bought on the day. These are summaries of cover. Any fraud, misstatement or concealment in relation to these schemes shall render the relevant insurance or indemnity null and void and all claims forfeited.
Personal accident insurance and cancellation indemnity
Airbud maintains third party and public liability insurance cover for all its operations involved in Experiences. All Experiences purchased for Airbud include Personal Accident insurance Cancellation Indemnity can be included at an additional cost (full details of which are set out below).
PERSONAL ACCIDENT INSURANCE
We pride ourselves on our impeccable safety standards but drone activities can be dangerous and accidents can happen. You acknowledge and accept the risk by your participation in an Experience.
Summary of cover
Insured person any person participating in Experiences organised by Airbud Limited, registered in England with Company No. (“Airbud”)
Benefit in the event of the insured person or group of persons sustaining bodily injury as stated below, compensation in accordance with the following will be paid. Compensation Death or permanent total loss of eye(s) or loss of limb(s) or permanent total disablement from usual occupation, except in respect of persons not in full time employment for whom any occupation for which they are suited by age, knowledge and training, will apply: £50,000 (death benefit if under 16 is £5,000).
Operative time the policy is valid at all times whilst the customer is attending or participating in Experiences organised by Airbud.
The insured person or group of persons warrant that:
they are not aged under 8
they are in good health and free from any physical defect or infirmity, which would restrict the holding of a driving licence in their country of residence.
In respect of total disablement, the following conditions apply:
7 day deferment period;
excluding any preexisting condition;
maximum payment cannot exceed 100% of gross weekly wage;
claimant must be in gainful employment;
restricted to any and every occupation.
Notes This is a summary of cover, not a policy document and is issued subject to the terms, clauses, conditions and warranties as within the master policy, a copy of which can be obtained by contacting Airbud by telephone on 01992 642 295 or in writing. This policy is entirely underwritten by Lloyds.
Summary of cover
An Experience will be reimbursed if the customer (as defined below) should cancel a booked Experience as a direct consequence of one or more of the circumstances set out below. Reimbursement will take the form of a dated voucher (other than in relation to death) for an Experience of an equivalent value. Additional charges may apply.
The Customer sustaining bodily injury or serious illness.
Cancellation, curtailment or major rescheduling of scheduled public transport services.
Mechanical breakdown of motor vehicle or road traffic accident involving the vehicle on their journey to the booked Experience in which the Customer is travelling.
The death, bodily injury or Serious Illness of the Customer’s relative.
The Customer becoming pregnant.
Compulsory quarantine, subpoena or hijacking (or any similar terrorist threat or act) involving the Customer or any person with whom the Customer is travelling.
The Customer’s presence being required by the Police following burglary (or any similar act of crime) at the Customer’s home or business.
Fire, storm or flood damage to the Customer’s home in the UK.
The Customer being called-up to serve with armed forces reserves or by conscription.
The Customer being called-up for jury service.
Unredeemed Gift Vouchers are not covered by the scheme and you may make only one claim under the scheme. The Indemnity cover is not transferable.
‘Customer’ shall mean the individual for whom the activity is booked. ‘Serious Illness’ shall be an illness that a doctor would confirm as sufficient to affect the Customer’s participation in the activity. We reserve the right to request additional information/doctor’s records. This information must be received by Airbud within seven days of the Customer’s booked date. Customers will be asked to provide a written explanation of reason for cancellation with any appropriate supporting documents where relevant, which must be received within seven days. Settlement of a claim is subject at all times to Customers providing such explanations and supporting documentation as may reasonably be requested by us.
Calls to the Airbud Contact Centre may be monitored for quality assurance and staff development purposes. Research may be carried out by letter, telephone or any other reasonable method of communication. Please notify Airbud’s Contact Centre Team on 01992 642 295 if You do not wish to be contacted by Airbud in this manner.
Any complaints arising from participation or otherwise in connection with any Experience must be received in writing by Airbud within 14 days of the Experience being taken. To the maximum extent permitted by law, Airbud will not consider any complaints received after that period.
Changes to Experiences
Airbud reserves the right to make changes to the advertised prices for Experiences however such changes will not affect any Experience where it has already been booked and paid for.
Make and model of drones may vary as advertised.
Your statutory rights are not affected by these Terms and Conditions.
Airbud's Crew Members are recognised and licenced by the governing body of The Civil Aviation Authority (CAA). All our drones are operated and maintained by Airbud (a trading name of Airbud Limited).
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